American consumers are tough to please, according to a monthly Pulse survey report by WSL Strategic Retail, New York. Retailers consistently receive a grade “D,” or 66%, for pleasing shoppers. The results are better than insurance companies but worse than banks and churches. Shoppers cited dirty, cluttered stores and rudeness as negative influences. Also, 50-70% are annoyed by retail practices, such as fees on gift cards and complicated sale offers. Low inventory and difficult navigation through...